Technical Trainer
Description
Position: Technical Trainer
Location: Dublin, Ireland - Hybrid
About Us
The Maples Group is a global leader in financial services, trusted by many of the world’s largest managers, private equity firms, and international corporations.
Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
What is it like to work here?
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
The Opportunity
We are looking for a Technical Trainer to join our team as part of our Learning & Development Team in Dublin.
As part of the global expansion of the Maples Group’s financial services offering, our Dublin office opened its doors in 2006. Located in the city centre, a commitment to service excellence and investment in our people quickly established Dublin as a regional hub where our 200+ teammates deliver best-in-class solutions to clients worldwide, alongside our colleagues in legal services.
Key Duties:
The Technical Trainer role plays a central part in the long‑term adoption of NavOne by creating user‑focused, role‑specific learning pathways; developing training materials; coordinating with project stakeholders; and facilitating engaging learning experiences that support consistent and effective system usage.
The Technical Trainer is a varied and wide-ranging role. This includes, but is not limited to:
Lead the design and delivery of NavOne technical and role‑based training solutions for all Maples FS business areas.
- Work closely with the NavOne Project Team and SteerCo to align training with project phases, system releases, and business requirements.
- Partner with SMEs, functional leaders, and IT/NavOne system owners to identify training needs and prioritize learning initiatives.
- Develop instructor‑led training materials, system demonstrations, workflows, and user documentation.
- Collaborate with L&D colleagues to produce e-learning modules (Articulate 360, Camtasia, screen‑capture content).
- Prepare training materials in multiple formats including Microsoft Office Suite, Articulate 360, and Camtasia.
- Facilitate in‑person and virtual NavOne training sessions globally.
- Support new‑joiners with NavOne onboarding, including system navigation and role‑specific responsibilities.
- Maintain up‑to‑date training documentation on NavOne changes, enhancements, and release impacts.
- Provide monthly progress updates, adoption reporting, and insights to key stakeholders.
- Manage administrative tasks related to scheduling, reporting, and learning management system updates.
- Perform ad‑hoc duties related to technical training and systems adoption.
Requirements
In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:
- Education: An excellent academic background, ideally with a professional accounting designation.
- A minimum of 5 years’ practical experience in the Fund/Fiduciary Services environment.
- Demonstratable and practical experience in training delivery and design especially on core client administration, billing and compliance system.
- A strong interest and aptitude to work on training related projects (which will involve both training design and delivery). A background in curriculum design, training preparation and delivery (all formats).
- Strong written and oral communication skills
- Proven track record of collaborating with other teams or functions, established relationship building skills to perform well in a cross-functional environment.
- Excellent project and time management skills – proven track record for delivering on assigned projects (whether as a project team member or lead)
- Highly organised, self-starter and detail-focused with the ability to handle multiple projects simultaneously
- Willing and enthusiastic communicator who enjoys facilitating sessions, presenting in various settings and creating engaging learning environments
- Ability to display analytical and pragmatic thinking, comfortable brainstorming with collaborators.
- Self-motivated and proactive approach to work and personal development.
- Presentation Skills and an interest in continuous improvement regarding facilitation, training delivery and coaching others.
Benefits & Rewards
The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional development programmes
- Pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Sports clubs and social events
About the Maples Group
Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.
You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.
Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.
“Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based in the Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made.”